Indonesia’s law enforcement and cybersecurity agencies are collaborating to investigate a recent server disruption at the National Data Center (PDN), which severely impacted immigration services at Soekarno-Hatta International Airport on June 20, 2024. This server disruption not only caused significant delays and inconveniences at the airport but also affected various immigration services nationwide.
Investigation Details
Polri Chief General Listyo Sigit Prabowo confirmed that cybercrime investigators have joined forces with the National Cyber and Crypto Agency (BSSN) to determine the root cause of the server disruption. The primary aim of the investigation is to discern whether the disruption was a result of technical failures or other factors that may indicate a deliberate cyberattack. This collaborative effort underscores the gravity of the situation and the necessity to ensure the integrity and security of the National Data Center.Restoration Efforts
In a significant development, Communication and Informatics Minister Arie Setiadi announced that immigration services at Soekarno-Hatta International Airport began to return to normal by June 23, 2024. Travelers reported shorter queues, and the automated immigration clearance systems, which had been disrupted, were back in operation. The swift efforts to restore services demonstrate the government’s dedication to minimizing disruptions and maintaining efficiency at Indonesia’s busiest airport.Government Collaboration
The server disruption prompted a rapid and coordinated response from multiple government agencies, including the Communication and Informatics Ministry, National Police, BSSN, and PT Telkom. Initially, the Law and Human Rights Ministry attempted to mitigate the disruption by employing backup data from Batam Island to restore services. This collaborative approach highlights the importance of inter-agency cooperation in handling crises that impact national infrastructure.Broader Impact
The server disruption’s adverse effects extended beyond Soekarno-Hatta International Airport’s immigration services. Various immigration offices, passport service units, work units, and checkpoints at other airports and ports across Indonesia also experienced significant operational challenges. The broader impact of the disruption underlined the critical reliance on stable and secure data center operations for the country’s immigration services.Security and Legal Concerns
Indonesia’s law enforcement and cybersecurity agencies are working together to probe a recent disruption at the National Data Center (PDN), which significantly hindered immigration services at Soekarno-Hatta International Airport on June 20, 2024. This incident didn’t just cause serious delays and inconvenience for travelers at one of the country’s busiest airports, but it also had a broader impact on immigration services across Indonesia. According to officials, the server disruption caused chaos at Soekarno-Hatta, one of the main gateways to the country. Therefore, the collaborative effort between law enforcement and cybersecurity professionals is focused on not only addressing the immediate problem but also ensuring that future disruptions can be prevented. The disruption underlined weaknesses in the national technology infrastructure, emphasizing the importance of robust cybersecurity measures. Authorities are also investigating whether this event could be linked to any malicious activities or if it was a technical failure. As immigration services are crucial for national security and economic stability, the aim is to rectify the issues promptly to avoid further disruptions.
