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Merchants must find ways to balance security with a seamless customer experience

November 26, 2019

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69% of U.S. merchants reported that a significant amount of company time and expense is dedicated to dealing with payment fraud, in a survey by American Express.

Balance security with a streamlined customer experience

Nearly eight-in-ten U.S. merchant respondents (77%) reported that their companies experienced some type of fraud over the course of being in business, and their efforts to manage security are impacting their businesses’ bottom lines.

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