“Your call is very important to us,” you often hear while being put on hold. But calls were clearly not important to the Swedish Healthcare Guide service – at least not important enough to protect the personal privacy or safety of Swedish patients. IDG’s Computer Sweden revealed that 2.7 million recorded calls made to the 1177 national health service were left completely unprotected on a server.
Every call made to 1177 since 2013, and answered by the subcontractor Medicall, was stored as WAV or MP3 audio files on a server that had no encryption or authentication protection.
