The Quick Serve Restaurant (QSR) industry is built on consistency and shared resources. National chains like McDonald’s and regional ones like Cracker Barrel grow faster by reusing the same business model, decor, and menu, with little change from one location to the next.
QSR technology stacks mirror the consistency of the front end of each store. Despite each franchise being independently owned and operated, they share subscriptions to SaaS applications, or use multiple tenants of the same application. Each app is typically segmented by store. Corporate IT and Security has access to the entire database, while each franchise has visibility into its own data.