Telco security professionals are missing the mark when understanding their consumers’ priorities, according to KPMG’s recent report. In the wake of a security breach, consumers seek proof that the incident isn’t repeatable, while security executives prioritize apologies.
The 5G telco industry isn’t exempt from the “the customer is always right” mentality, so pleasing a consumer is – or at least should be – a major business goal. This disconnect between consumer expectations and security teams’ actions exemplifies why it is crucial for teams to integrate overall business objectives into their key performance indicators (KPIs) from the start. Once actions align with expectations, security teams can build digital products and services that satisfy both the enterprise and its consumers.
