The National Federation of the Blind (NFB) filed a complaint in a San Francisco court alleging Uber mistreated blind customers because they used seeing eye dogs. Brought on behalf of the NFB and Michael Hingson, a blind California man, the lawsuit also details cases of passengers whose dogs were badly mistreated by Uber drivers. One such customer, Leena Dawes, said that her Uber driver forced her dog into a closed trunk and then repeatedly refused her requests to let her out of the car. NFB’s California chapter President Mary Willows told Time she had previously met with Uber representatives but the two sides couldnt come to an agreement.
