Crooks crack customer info at tracking device vendor Tile, issue ‘extortion’ demands

June 13, 2024

Life360, purveyor of “Tile” Bluetooth tracking devices and developer of associated apps, has revealed it is dealing with a “criminal extortion attempt” after unknown miscreants contacted it with an allegation they had customer data in their possession.

After being contacted by the attackers, Life360 detected unauthorized access to the Tile customer support platform – which contains customers’ names, addresses, email addresses, phone numbers and Tile device identification numbers, according to a statement posted by CEO Chris Hulls.

The customer support platform does not, Hulls wrote, store “more sensitive information, such as credit card numbers, passwords or login credentials, location data, or government-issued identification numbers.”

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