Enterprise chat applications have surged in popularity, driven in large part by Slack, which now claims to serve more than three million users daily. What’s more, the popularity of these apps has given rise to a new phenomenon known as ChatOps, which is what happens when these new messaging systems are used to automate operational tasks.
The ChatOps term was coined by GitHub to describe a collaboration model that connects people, tools, processes and automation into a transparent workflow. According to Sean Regan, Atlassian’s Head of Product Marketing for HipChat, this flow connects the work needed, the work happening and the work done in a consistent location staffed by people, bots and related tools.
