The incident started around noon and continued to impact T-Mobile’s network throughout the day, leaving millions without voice and text service. For some, data connectivity was also impacted.
Hours into the outage, T-Mobile President of Technology Neville Ray took it to Twitter to announce that the carrier was working on resolving the issue, which spurred a long wave of negative responses from discontent customers.
“Our engineers are working to resolve a voice and data issue that has been affecting customers around the country. We’re sorry for the inconvenience and hope to have this fixed shortly,” he said.