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Car dealer software bigshot CDK pulls systems offline twice amid ‘cyber incident’

June 21, 2024

The vendor behind the software on which nearly 15,000 car dealerships across the US rely says an ongoing “cyber incident” has forced it to pull systems offline for a second time in as many days.

CDK Global first shut down its systems in the early hours of June 19 and brought key products such as its Dealer Management System (DMS), phone line support, Digital Retail platform, and the Unify portal page, back online later in the day.

In the past few hours, though, the software house has informed dealerships that it shut down core systems again after previously saying it was “confident” the aforementioned products were restored.

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