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Are retail CIOs ready for the ecommerce holiday explosion?

November 6, 2020

Via: CIO

At leading online jewelry retailer Blue Nile, IT staffers have prepared for months to tackle what experts predict will be a holiday season like no other, in order to make sure their customers enjoy the sparkling shopping experience they expect.

“In the era of Covid-19, we have to handle extra traffic capacity and monitor the performance of all our networks and apps,” says Robin Schenck, quality assurance manager at Blue Nile. But, he explains, unique challenges related to the pandemic, such as shipping issues — the company has products from all over the world, including diamond vendors in China — mean there is even more than usual on the team’s plate: “It’s really about handling any impact to the whole shopping journey, across all the systems and third-party services that make up the entire integrated customer experience,” he says.

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