As businesses have begun to reopen post coronavirus, many are making big leaps into automation to cut costs and avoid being so dependent on human capital. According to Forrester’s report, “The COVID-19 Crisis Will Accelerate Enterprise Automation Plans,” companies are looking to lower their exposure to future business disruption that comes from having humans executing most processes and functions within the organization. They will invest more in cognitive capabilities and applied artificial intelligence (AI), industrial robotics, service robots, and robotic process automation.
