As we look to reopen the economy, a lot of muscle memory will have to be relearned. The old way of doing things isn’t going to make it in the post-COVID-19 world. Too much is on the line, for both employees and customers. Everything is being reconsidered, from entry procedures to foot traffic and flow, to capacity, back-end and front-end processes, online customer service, social distancing, and cleaning.
COVID-19 is an unprecedented challenge for IT departments too. Facing lockdowns and quarantines, organizations are rethinking how they rushed thousands of new users, both insiders and third parties, onto enterprise networks to access critical private applications.
