Riviera Beach is one of the several cities and towns in Florida which have recently been hit with ransomware. Its local government, like that of Lake City before it, decided to pay the ransom demanded by the attackers to get their files decrypted.
They have also chosen to hire “an experienced crisis communications manager” and have been telling journalists to direct all questions regarding the incident to that public relations firm.
So, what does crisis communications management usually entail?
