The email caught the executive at a small company by surprise one morning in 2016. The company’s owner, or so he thought, was requesting a money transfer to pay for supplies from a new vendor.
It wasn’t until that night when the executive, hours after the money had been transferred and still puzzled by the out-of-the-blue demand, texted the owner to make sure he’d heard the request correctly.
The befuddled reply was disheartening: “I just saw your message about a wire transfer today. What is that about?”
