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Fraudsters answer security questions better than customers

April 26, 2022

Pindrop released a report uncovering how companies might be accidentally inviting fraud, threat mongers from the dark web and bad actors better prepared to pass authentication.

Data dealers are growing more sophisticated, offering more service, more details, and more organized information. Because of this, 2021 was a record breaking year for data breaches. In fact, bad actors actually had better performance than genuine customers at answering security questions. The data illustrates this security weakness when used as an authentication method, as well as the impact on genuine customers who will often fail to pass authentication with this security system.

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