Content is one of the most valuable commodities that any business owns. It’s the key driver of customer interactions, the foundation of core business processes, and it helps shape senior-level decision-making. Yet enterprises are clearly challenged by the need to manage large volumes of content in multiple formats – and to do so in a compliant and secure manner.
A recent technology adoption profile study by Forrester Consulting reports: “Sharing content with external parties is becoming the norm. But with that comes expanding regulatory and compliance demands and an increased urgency to protect both customer and enterprise data.”
