People from all corners of the globe are flocking to cities: Sixty-eight percent of the world’s population will live in urban areas by 2050, according to May 2018 projections from the United Nations.
Many of these urban areas will be smart cities, where citizens will interact directly with local governments through apps and other digital services. From paying a water bill online and communicating with the mayor on social media to scheduling the use of a public facility, top priorities for these cities are citizen engagement and the development of new services.
