As more companies suffer breaches and leak private data online, it becomes harder for organizations to be transparent and establish trust with their customers. Recent incidents have shown that many experts underestimated the total impact of a data breach in terms of the actual number of users affected and the volume of data made public. Many companies take too long to notify all the relevant parties about a breach, in some cases waiting months or even years to alert the people and vendors involved. Post-breach responses tend to rely on poorly constructed websites that contain ambiguous lawyerspeak and little actionable information.
But enough of the doom and gloom — how about some positive points of action? Below are my own recommendations to help companies regain trust in the age of the data breach.